Terms & Ordering Conditions

Submitting a Form Costs Nothing

Filling out the order form doesn't charge you a single cent or lock you into anything. It simply tells me what you’re looking for so I can draft a quote.

Once I check my schedule, I’ll get back to you by email, message or WhatsApp with a price and your pickup slot. A booking is only locked in when you reply to accept that quote in writing and a 50% deposit is received. Until then, you are free to change your mind without owing a thing.

By sending the form, you agree that these terms apply to your order if you accept my quote. The version that applies is the one on this page on the day you sent it.

Note: My order form will never ask for payment or credit card details. If you see a card prompt before I’ve sent you a quote, close the page immediately.

Notice

I need at least 14 days before the date you want your bake, and about 60 days for tiered cakes. The order form will not accept a date sooner than that.

I take a small number of orders each week on purpose, so a date being far enough away does not by itself mean I am free. I will tell you either way when I reply, normally within a day.

Pricing Policy

Because every bake is customised, prices vary by size, design, and flavours. Once I quote you a price (in euro €), that’s the final number. No surprises and no hidden add-ons later.

Securing Your Booking (Deposit Policy)

To lock in your date, I require a 50% deposit.

Receiving your quote request holds a spot on my calendar temporarily, but your order is only officially accepted and booked on my end once the deposit clears.

• Cancellations: Deposits are non-refundable unless you cancel at least 5 days before your scheduled pickup or delivery date, however this may be reviewed on a case-by-case basis. If you cancel with 5 or more days' notice, you'll receive a full refund of your deposit.
• Final Balance: The remaining balance is due on your agreed pickup date.
• Payment: The deposit and the balance are both paid via Revolut.

Pickup Policy

Pickup is from Naxxar and is completely free! We’ll agree on a specific time during the booking process. There are no set pickup hours, so the exact time stated in my confirmation email is the one that applies to your order.

• Pickup Window: You will be given a specific 30-minute window to collect your bake.
• Late Arrivals: Please let me know if you’re running behind! Because I work around a tight baking and collection schedule, arriving late may incur a €10 late fee and could mean I'm no longer available to hand over your order when you arrive. In this case we would have to agree on another pickup window.

Changes to Your Order

If you need to make changes, ask me as early as possible and I’ll do my best to accommodate you!

• Timeline: Request any changes at least 5 days before your pickup date. Once I’ve bought specific ingredients or started baking, changes may no longer be possible.
• Pricing Adjustments: Depending on the change, your quoted price may go up or down. I believe in 100% transparent pricing, if a modification reduces the work or ingredient cost, your price drops accordingly, and I will never charge more for something that costs less.

I’ll always discuss and confirm any price changes with you before updating your order!

Cancellations

Life happens! If you need to cancel your order, please let me know as soon as possible.

• 5+ Days' Notice: Cancel up to 5 days before your scheduled pickup or delivery date for a full refund of your deposit.
• Less Than 5 Days' Notice: Cancellations made within 5 days of your date are reviewed on a case-by-case basis. However, if I’ve already bought specific ingredients, prepped components, or started baking, your deposit will be kept to cover those costs and lost availability.

Allergies & Dietary Needs

Your safety is super important to me! Please check out the allergen information before placing your order.

Because I bake in a home kitchen where nuts, milk, eggs, gluten, and other common allergens are regularly used, I can’t 100% guarantee an allergen-free environment.

If you or your guests have any allergies, please let me know right on the order form so I can advise you safely, rather than when you pop in for pickup!